Privacy Policy

Last updated: January 29, 2026

1. Overview

This Privacy Policy explains how BizRocket (“we”, “us”, “our”) collects, uses, and protects information from HVAC businesses and their users when using our Service.

2. Information We Collect

a. Information You Provide

- Name, business name, and contact details

- Email address and login credentials

- Customer information entered into the system

- Job, equipment, technician, and invoice data

b. Automatically Collected Information

- IP address and device information

- Browser type and usage activity

- Log files and performance data

- Cookies and similar technologies

3. How We Use Information

BizRocket uses collected information to:

- Provide and operate the Service

- Support scheduling, dispatching, and job tracking

- Improve performance and features

- Communicate with users

- Process billing and payments

- Maintain security and prevent abuse

4. Customer Data

Any customer data entered by HVAC businesses is used only to provide the Service.
BizRocket does not sell or market to your customers.

5. Cookies

We use cookies to enhance functionality and analyze usage. You can disable cookies in your browser, though some features may not function properly.

6. Data Sharing

BizRocket does not sell personal data.

We may share information with:

- Trusted service providers (hosting, analytics, payments)

- Legal authorities if required by law

- A successor entity in the event of a merger, acquisition, or asset sale

7. Data Security

BizRocket implements reasonable safeguards to protect your data. However, no system is completely secure.

8. Data Retention

We retain data as long as your account is active or as required for legal and operational purposes.

9. Your Rights

Depending on your location, you may have rights to access, update, or delete your personal information. Requests can be made by contacting [email protected].

10. Third-Party Services

The Service may integrate with third-party tools (such as payments, email, or maps). Their use is governed by their own privacy policies.

11. Children’s Privacy

The Service is not intended for individuals under 13. BizRocket does not knowingly collect data from children.

12. Updates to This Policy

BizRocket may update this Privacy Policy periodically. Changes will be posted on this page.

13. Contact

Questions about privacy?
[email protected]